WINE RACKS

DO YOU HAVE WINE RACKS AVAILABLE IN DIFFERENT FINISHES?

We offer a large range of the bestselling brands of wine racks. You can click here (link to wine racks TAB) to view our full range of Wooden, Metal, Wood/Metal, and plastic wine racks.

HOW CAN I FIND A WINE RACK THAT FITS MY SPACE?

Whether you want a wine rack to fit into a cupboard, under the stairs or a complete cellar we can be of assistance. You will find the measurements of all the wine racks on our website. Alternatively send us the measurements or plans of the required space together with your preferred wine racking systems and one of our expert team will contact you with the various options.

DO I NEED TO ATTACH MY WINE RACKS TO THE WALL?

Your wine rack will only require wall fixing to the wall if the height exceeds 1000mm. It's important to note that all weight remains on the footprint and the wall fixings are for stability only. The only exception to this rule is the stakrax system where you can build the rack at a width of a single bottle. If you require advise on the stakrax system please contact (link to email sales@winecellarracks.com.au) one of our expert team.

DO YOUR WINE RACKS COME ASSEMBLED OR IN A FLAT PACK?

All our DIY Kits come in flat packs including instructions for you to put the wine rack together yourself.

WINE RACK ASSEMBLY

CAN I ASSEMBLE ONE OF YOUR WINE RACKS TO A DIFFERENT SHAPE?

We stock a large range of wine racks with many different sizes and shapes. The Stakrax wine rack system can be built in any size or shape.

CAN I ASSEMBLE THE WINE RACK MYSELF?

Yes, all of our DIY wine racks come with a full set of assembly instructions.

DO YOU OFFER AN INSTALLATION SERVICE OFFSITE?

No, our wine racks are very simple to install and some require basic house hold tools. Should you require assistance onsite then we would recommend engaging a local handy man or builder to assist.

PORT BARRELS

DO THE BARRELS COME WITH THE TAP?

Yes All barrels include a brass tap.

WHAT ARE THE BARRELS MADE FROM?

The barrels are made from seasoned American oak from used port barrels.

WHERE ARE THE BARRELS MADE?

The barrels are hand crafted in South Africa.

DO YOU SUPPLY INSTRUCTION ABOUT HOW TO PREPARE THE BARREL?

Yes All barrels come with simple easy to use instructions.

WHAT TYPE OF PORT OR FORTIFIED WINE DO I PUT IN MY BARREL?

You can use a cheap bulk Port/fortified, as the oak will carry out the maturation process. Bulk port is available from a number of wineries that sell port

DO YOU HAVE ANY SUGGESTED PORT BLENDS?

Yes we do! Although most people will put only port into the barrels the instructions offer some suggested port blends.

DO YOU SUPPLY INSTRUCTION ABOUT HOW TO PREPARE THE BARREL?

Yes All barrels come with simple easy to use instructions.

PAYMENT

HOW CAN I PAY FOR MY ORDER?

You can pay for your order using Visa or Mastercard. You will be asked for your credit card details during the checkout stage.

IS IT SAFE TO USE MY CREDIT OR DEBIT CARD?

Winecellarracks.com.au appreciates that your security and privacy concerns are important.

Our site is encrypted with SSL security.

There are several indicators of a secure web page. The first is the https:// prefix on the URL. If this is present it indicates that the connection is secure and encrypted. The URL is visible in the address bar at the top of your browser.

The second indicator of a secure page depends on your browser. Most modern browsers (including Internet Explorer, Mozilla, Firefox and Chrome) display a small padlock or key in the address bar or in the lower corner of your screen.

When this   is closed or highlighted, the page is secure.

Once an order is sent to us your credit card number is stored in an encrypted format in a password protected area until processed and deleted.

WHEN DO I GET CHARGED FOR MY PURCHASE?

You will not be charged until your order has been processed by our warehouse and your order is ready to be shipped.

SHIPPING

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Standard shipping will be calculated and visible during the checkout process.

For bulky items once the order has been sent, you will be advised of a quotation for freight. There is no obligation to proceed if the freight cost is not acceptable. The customer’s credit card is not processed until the freight quotation has been approved by the customer and the customer has agreed to proceed with the order.

WHEN WILL MY ORDER SHIP?

Our policy is to despatch all orders withinone working day (in some cases same day) of receiving the order. Estimated delivery times within Australia are approximately 3 to 7 working days for standard rate of delivery.

CONTACT

HOW DO I CONTACT YOU?

You will find our contact details at the top of each page. Alternatively you can click here (link to contacts page) to contact us.

DO YOU HAVE A PHONE NUMBER?

Yes we do! Our phone number is 0423 309 019

DO YOU HAVE AN EMAIL ADDRESS?

Yes we do! Our email address is admin@winecellarracks.com.au